Shipping Details

Last updated: August 2026

Thank you for shopping at JointCareLab. Below you'll find all the information you need about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–14 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout
Free Shipping	10–20 business days	Free (on qualifying orders)

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Please allow up to 48 hours for tracking information to be updated after you receive your shipping confirmation.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct before placing your order. JointCareLab is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out:

📧 Email: support@JointCareLab.store