Refund Policy

At JointCareLab, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items not in their original condition or packaging
• Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank, as there is often some processing time before a refund is posted

If you've done all of this and still have not received your refund, please contact us at support@JointCareLab.store.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@JointCareLab.store.

Shipping Returns

To return your product, please mail it to the address provided when you contact our support team. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@JointCareLab.store